Privacy Policy

ONLINE PRIVACY POLICY AGREEMENT

September 30, 2026

Echo One Repair Dispatch LLC (“Repair Dispatch”) values its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website or make use of our products and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to assure  those affiliated with Repair Dispatch of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you have not registered with us and want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If you are a registered user, we will notify you via email of any changes or updates made to this Policy. If at any point in time Repair Dispatch decides to make use of any personal information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to Repair Dispatch and the Repair Dispatch claims management platform, and it governs any and all data collection and usage by us. Through the use of https://repairdispatch.com/, you are therefore consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that Repair Dispatch does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and conditions of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following:

1.  What personal information is collected from you through our website;

2.  Why we collect personal information and the legal basis for such collection;

3.  How we use the collected information and with whom it may be shared;

4.  What choices are available to you regarding the use of your data; and

5.  The security procedures in place to protect the misuse of your information.

Information We Collect

It is always up to you whether to disclose personal information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:

• Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc. which may be used when you purchase products and/or services and to deliver the services you have requested.

• Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

 In addition, Repair Dispatch may have the occasion to collect non-personal anonymous demographic information, such as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.

Repair Dispatch may also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public.

Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for in this Policy.

Why We Collect Information and For How Long

We are collecting your data for several reasons:

• To better understand your needs and provide you with the services you have requested;

• To fulfill our legitimate interest in improving our services and products;

• To send you promotional emails containing information we think you may like when we have your consent to do so;

• To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;

• To customize our website according to your online behavior and personal preferences.

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

Where Repair Dispatch processes personal information on behalf of a business customer, the customer control that information and is responsible for obtaining the necessary authorizations and consents from the relevant individual prior to providing it to Repair Dispatch. 

Use of Information Collected

Repair Dispatch does not sell Personal Information for monetary consideration. We may disclose Personal Information to service providers and other third parties as described in this Policy. 

Repair Dispatch may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personal information as a means to keep you informed of other possible products and/or services that may be available to you from https://repairdispatch.com/.

Repair Dispatch may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current, potential, or future services that may be offered.

Repair Dispatch may find it beneficial to all our customers to share specific data with our trusted partners in an effort to conduct statistical analysis, provide you with email and/or postal mail, deliver support and/or arrange for deliveries to be made. Those third parties shall be strictly prohibited from making use of your personal information, other than to deliver those services which you requested, and as such they are required, in accordance with this agreement, to maintain the strictest confidentiality with regards to all your information.

Disclosure of Information

Repair Dispatch may not use or disclose the information provided by you except under the following circumstances:

• as necessary to provide services or products you have ordered;

• in other ways described in this Policy or to which you have otherwise consented;

• in the aggregate with other information in such a way so that your identity cannot reasonably be determined;

• as required by law, or in response to a subpoena or search warrant;

• to outside auditors who have agreed to keep the information confidential;

• as necessary to enforce the Terms of Service on our website;

• as necessary to maintain, safeguard and preserve all the rights and property of Repair Dispatch

Non-Marketing Purposes

Repair Dispatch greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in our products and services, or changes to this Policy). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

Children under the age of 13

The Services are not directed to children under 13, and we do not knowingly collect Personal Information directly from children under 13. If we learn that we have collected such information in circumstances requiring deletion, we will take appropriate steps to delete it. 

Unsubscribe or Opt-Out

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to support@repairdispatch.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Repair Dispatch will continue to adhere to this Policy with respect to any personal information previously collected.

Links to Other Websites

Our website does contain links to affiliate and other websites. Repair Dispatch does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personal information. This Policy applies only and solely to the information collected by our website.

Third-Party Tools and Services 

Repair Dispatch may incorporate or make available certain optional tools, features, integrations, or services provided by third parties within or in connection with the Repair Dispatch platform (“Third-Party Tools”). Third-Party Tools may include, without limitation, payment and financial services provided by Stripe, including Stripe Connect, and artificial intelligence tools and services provided by Anthropic, including services made available through the Claude Developer Platform. Repair Dispatch may use alternative tools such as locally or cloud compute powered run open-source large language models or large language models provided by other third-party providers. Use of any Third-Party Tool is entirely optional, and you are not required to use or enable any Third-Party Tool in order to use those portions of the Repair Dispatch platform that do not depend upon such Third-Party Tool.

If you elect to access, enable, or use a Third-Party Tool, information that you provide through or in connection with that Third-Party Tool may be collected, processed, stored, or otherwise handled by the applicable third-party provider. Your use of a Third-Party Tool, and the third-party provider’s collection, use, disclosure, and processing of information in connection with that tool, may be subject to the provider’s separate terms, conditions, and privacy policies, in addition to this Privacy Policy. Repair Dispatch does not control the privacy practices of such third-party providers, and you should review the applicable terms and privacy policies before electing to use a Third-Party Tool.

Additional information regarding certain Third-Party Tools is available at the following links:

Stripe Connect: Stripe Connect Terms and Conditions Stripe Privacy Policy: Privacy Policy 

Anthropic / Claude Developer Platform: Claude Legal and Compliance Anthropic Privacy Policy: Privacy Policy 

Security

Repair Dispatch takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personal information. The computers and servers in which we store personal information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.

Repair Dispatch also uses Secure Socket Layer (SSL) for authentication and private communications to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.

Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within this Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following proper notification or the posting of any updates or changes to our terms and conditions, shall mean that you agree and accept such changes.

How to Contact Us

If you have any questions or concerns regarding this Privacy Policy as it relates to our website, please feel free to contact us at the following email, telephone number or mailing address:

Email: support@repairdispatch.com